Delivery Information

How we dispatch

We offer three levels of service to give you the widest choice on price and speed of delivery. We guarantee all orders received by 5pm on any working day (Monday to Friday) will be dispatched within 24 hours. Orders received at weekends and Bank Holidays will be dispatched on the next working day. We will send you a confirmation email as soon your order is packed and labelled for dispatch.

How and where we deliver

We use three carriers to deliver our customers' orders; Royal Mail, UPS and DHL. We choose the best company based on the service level selected, the weight, size and value of your order. Our delivery prices are correct for the UK Mainland only, excluding the Highlands and Islands.

We are happy to receive international orders, and delivery for this will require quotation before dispatch.

Orders destined for the Highlands and Islands and remote areas can be arranged by prior agreement and may be subject to a small surcharge to ensure your order arrives safely. Please contact us for a price.

Deliveries sent via UPS and DHL will require a signature and are likely to be delivered between 7.30am and 6pm to your nominated address. If you are out when the first delivery is made, you will be left a card and you can then call your nearest depot to arrange a suitable time for redelivery. Alternatively, if you have delivery instructions, please email us, and we can include these on your parcel.

Our delivery options

We ask you to select from four delivery options once you have completed your order.

Courier - £7.95 - delivery by either UPS or DHL
Express - £4.95 24-48hr delivery
Economy - £1.95 up to 7 days delivery
Click & Collect - Free (see details below)

*Please note that these timeframes are from when your order has been dispatched. If an order is received after 5pm on a Thursday, or on a Friday, we are unable to guarantee Saturday delivery. Sunday is not included in these timeframes as it is a non-delivery day for all postal services.

All UK orders over £30 receive FREE Economy delivery. Our delivery charges all include VAT.

Click & Collect

Orders can be submitted online and collected from our showroom in Wymbush in Milton Keynes (MK8 8DA) between 9am and 5pm Monday-Friday. If you wish to collect your order, please select Click & Collect during checkout. We will then contact you when your order is ready to be collected.

Our showroom is open Monday-Friday 10am-4pm every week. We have over 5000 products on display giving you the opportunity to browse our fantastic range of crafting products. As most of our products are purchased online, few products are currently priced, but our friendly staff will be on hand to help you with any questions you may have. Please be aware that our showroom is in a warehouse setting.

For directions to our showroom, please use the map below:

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